Shipping policy

Shipping Policy

Last updated: August 29, 2026

Meditation Bowls offers worldwide shipping for our handmade Himalayan singing bowls, gongs and traditional crafts. This policy explains order processing, delivery estimates, tracking, customs charges and other shipping conditions.

Order Processing

Most ready-to-ship orders are prepared within 2–5 business days after payment is confirmed.

Custom-made, personalized, made-to-order and extra-large products may require additional preparation time. Where applicable, the estimated production or preparation time will be stated on the product page or communicated after ordering.

Business days exclude weekends and public holidays.

If we need additional information—such as a telephone number, address clarification or customization approval—processing may be paused until we receive the required details.

Shipping Methods

We primarily use reliable international express couriers, including DHL Express and other suitable tracked services depending on the destination, parcel size and product type.

The available shipping method and charge are displayed during checkout whenever possible.

Large singing bowls, gongs and unusually heavy or oversized orders may require specialized shipping arrangements. We may contact you if additional delivery information or charges are required before dispatch.

Estimated Delivery Times

Estimated transit times after dispatch are generally:

  • United States and Canada: approximately 5–7 business days
  • Europe and the United Kingdom: approximately 3–5 business days
  • Middle East and Asia: approximately 3–5 business days
  • Australia, New Zealand and other destinations: approximately 3–5 business
  • days

These are estimates, not guaranteed delivery dates.

Remote destinations, customs inspections, public holidays, severe weather, courier disruptions and circumstances outside our reasonable control may extend delivery times.

Processing time is separate from courier transit time.

Shipping Charges

Shipping charges are calculated based on the destination, parcel weight, dimensions and selected delivery method.

Any shipping promotion or free-shipping offer applies only where clearly stated and may exclude oversized products, remote destinations or locations that require special delivery arrangements.

If the checkout cannot calculate shipping for your destination, contact us for assistance before ordering.

Customer Telephone Number

Please provide an accurate mobile telephone number when placing your order.

The courier may use it for:

  • Delivery updates
  • Address clarification
  • Customs processing
  • Import duty or tax notifications
  • Delivery security and scheduling

Failure to provide a valid telephone number may delay customs clearance or delivery.

Address Accuracy

Customers are responsible for entering a complete and accurate delivery address.

Please check:

  • Recipient’s full name
  • Street and building information
  • Apartment, unit or floor number
  • City, state or province
  • Postal or ZIP code
  • Country
  • Telephone number
  • Email address

Contact us immediately if you notice an error. We cannot guarantee an address change after an order has been dispatched.

Additional costs caused by an incorrect or incomplete address, unsuccessful delivery, refusal of delivery or failure to cooperate with the courier may be charged to the customer where permitted by law.

Tracking Information

When tracking is available, the tracking number will be sent to the email address provided with the order.

Tracking information may take up to 24–48 hours after dispatch to appear in the courier’s system.

Customers are responsible for monitoring tracking updates and responding promptly to courier or customs requests.

Customs Duties, Taxes and Import Charges

International orders may be subject to customs duties, import taxes, VAT, brokerage fees or other charges imposed by the destination country.

Unless checkout explicitly states otherwise, these charges are not included in the product price or shipping charge and are the customer’s responsibility.

Meditation Bowls cannot control or predict the amount charged by customs authorities. Please contact your local customs office for information before ordering.

We provide accurate commercial shipping documentation and will not falsify customs values or incorrectly mark commercial orders as gifts.

Customs Delays

Customs authorities may inspect or hold international parcels. These procedures are outside our direct control.

Customers must respond promptly if the courier or customs authority requests identification, payment, documentation or other information.

Delays caused by customs processing do not automatically qualify an order for cancellation or refund.

Delivery and Signature

Some shipments may require a signature upon delivery.

A parcel marked as delivered by the courier is considered delivered unless the customer promptly reports a delivery problem and the courier’s investigation determines otherwise.

If you authorize the courier to leave a parcel unattended or redirect it to another location, you accept the associated risk to the extent permitted by law.

Damaged Parcels

Please inspect your parcel immediately upon delivery.

If the item or packaging appears damaged, contact us promptly—preferably within 48 hours—and retain:

  • The product
  • All inner and outer packaging
  • The shipping label
  • Photographs or video of the damage
  • Your order number

Do not discard the item or packaging while the claim is being reviewed. Courier claims may be affected if evidence is missing or the damage is reported late.

This reporting request does not limit mandatory consumer rights.

Lost Shipments

If tracking has not updated for an unusual period or the parcel appears lost, contact us so we can request an investigation from the courier.

Courier investigations can take time. A replacement or refund will be considered after the carrier confirms the outcome and according to applicable law.

Refused and Unclaimed Deliveries

If a customer refuses delivery, fails to pay applicable import charges, provides an incorrect address or does not collect the parcel, the courier may return or dispose of the shipment.

Any approved refund may be reduced by original shipping charges, return shipping charges, customs costs and other expenses incurred, where permitted by law.

Custom-made, personalized or damaged returned items may not qualify for a refund.

Split Shipments

Orders containing several products may be shipped in separate parcels for safety, availability or weight restrictions.

If your order is split, you may receive more than one tracking number. You will not be charged additional shipping unless this is agreed with you in advance.

Delivery Restrictions

We may be unable to ship certain products or oversized parcels to some destinations because of courier, customs, legal or logistical restrictions.

If we cannot fulfil an order, we will contact you and provide an appropriate resolution, including a refund where necessary.

Contact Us

For shipping questions or assistance, contact:

Business: Himalayan Crafts LLC
Store: Meditation Bowls
Email: himalayancraftsllc@gmail.com  ,  rabindra.himalayancraftsllc@gmail.com
WhatsApp: +9779851143019
Website: MeditationBowls.com