Refund policy
Return & Refund Policy
We want you to be satisfied with your purchase from Meditation Bowls. Please read the following conditions before requesting a return.
30-Day Return Period
You may request a return within 30 days of receiving your order.
To qualify for a return, the item must be:
- Unused and in the same condition in which it was received
- Returned with all included mallets, cushions, cases and accessories
- Securely packed in its original packaging where possible
- Accompanied by the receipt or proof of purchase
Returns requested after 30 days may not be accepted, except where required by applicable consumer law.
Starting a Return
Before sending an item back, contact us for approval and return instructions:
Email: himalayancraftsllc@gmail.com
WhatsApp: +977 9851143019
Please include your order number, reason for the return and clear photographs if the item arrived damaged or incorrect.
Do not return an item without first contacting us. Unauthorized returns or items sent to an incorrect address may not be accepted. The approved return address will be provided with your return instructions.
Return Shipping Costs
For change-of-mind returns, the buyer is responsible for return shipping costs, customs charges and arranging tracked and insured delivery.
Original shipping charges are non-refundable unless the return results from our error, the item arrived damaged or applicable law requires otherwise.
If you receive an incorrect, damaged or materially defective item, contact us before returning it. After reviewing the claim, we will provide an appropriate resolution and, where applicable, cover reasonable return shipping costs.
Damaged or Incorrect Orders
Please inspect your order immediately after delivery. Contact us promptly if the item is damaged, defective or different from what you ordered.
Please retain all packaging and provide:
- Your order number
- Photographs of the item
- Photographs of the outer and inner packaging
- Photographs of the shipping label
- A brief description of the issue
Do not discard the product or packaging until we have reviewed your claim.
Handmade Characteristics
Our singing bowls and traditional crafts are handmade. Minor variations in hammer marks, dimensions, weight, color, finishing, carving and tonal character are natural features of handmade production and do not necessarily indicate a defect.
This does not affect your rights if an item is materially damaged, incorrectly described or different from what you ordered.
Items That Cannot Be Returned
Unless required by applicable law, we cannot accept returns for:
- Custom-made or personalized products
- Items altered at the customer’s request
- Gift cards
- Items returned incomplete, used or damaged after delivery
- Final-sale items clearly identified before purchase
Please contact us before ordering if you are uncertain whether an item is eligible for return.
Exchanges
We do not offer direct exchanges for international orders. The quickest option is to return the eligible item and place a separate order after the return has been approved.
Refunds
We will inspect your return after it is received and notify you whether the refund has been approved.
If approved, the eligible amount will be refunded to the original payment method. Please allow up to 10 business days after approval for the refund to appear, depending on your bank or payment provider.
We are not responsible for delays caused by banks, card issuers or payment processors.
We may deduct amounts for missing accessories, damage caused after delivery or loss in value resulting from handling beyond what is reasonably necessary to inspect the item, where permitted by law.
Import duties, customs fees and taxes paid directly to government authorities or delivery companies are generally not refundable by Meditation Bowls. Customers may contact the relevant customs authority regarding possible reimbursement.
Lost or Damaged Return Shipments
Customers are responsible for change-of-mind returns until they are safely delivered to the approved return address. We strongly recommend using tracked and adequately insured shipping.
We cannot issue a refund for a return shipment that is lost in transit or delivered to an unauthorized address.
Cancellations
Contact us as soon as possible if you need to cancel an order. We will try to help, but cancellation cannot be guaranteed after an order has entered preparation or has been shipped.
Statutory Consumer Rights
Nothing in this policy limits any mandatory consumer rights that apply in your country or region. Where local consumer law provides greater protection, those legal requirements will apply.